The Code of Conduct for Responsible Tourism in the holy land

Travelers to the Holy Land


To prepare your trip to Palestine, we encourage you to consider including the following in your preparation:

1. Choose an inclusive and balanced itinerary that allows you to visit and stay in different places.
2. Educate yourself by reading guidebooks, travel accounts and articles about current news and events.
3. Establish contact with Palestinians to get up-to-date information about the current situation, safety, local history, culture and customs.
4. Approach travelling with a desire to learn rather than just observe. Leave prejudices behind.

Your trip

Adopting a considerate attitude towards the people you encounter, the environment, and host communities when travelling in Palestine helps to make sure that your trip is beneficial both for you as a tourist and for the hosts.

5. Your attitude:
Respect and learn about the local culture. Although taking pictures is in general welcome, be aware of people’s sensitivity about being photographed: always ask first for their approval.
Observe local customs. Respect local dress codes and dress modestly.
Interact and spend time with local people. Be aware that your cultural values may differ from theirs. They may, for example, have different concepts of time, personal space, communication and society. Other values are not wrong or inferior, just different.

6. Your behaviour:
Be aware of short-sighted emotional reactions, such as giving money out of compassion. This can be offensive.
Make sure that you encounter and engage with the local communities who are struggling for the respect of their dignity.
Support communities in a responsible way, without encouraging them to change their customs in order to adopt yours.
When visiting holy sites, allow members of the respective religious community to guide you.

7. Your use of natural resources:
Co-operate with locals in conserving precious natural resources. Commit yourself to a moderate use when possible.
Be open to experience local standards rather than expecting to find the same conditions as in your home town and/or country.

8. Support the local economy:
Appreciate local expertise by paying adequately.
Buy local products.
Contribute to ensuring that tourism has a beneficial outcome for the local community.
Use local transportation, guides, accommodation, restaurants and markets to benefit the local economy. Consider giving tips where customary.

9. Remember that the people you encounter have lived under military occupation for many years. Be sensitive when discussing related topics and listen to their points of view.

10. Be inspired by the pilgrim’s journey: take your time to live and experience the daily life of the local people.

Returning home
When you return from Palestine do not hesitate to share your experiences with friends and relations.
Your Palestinian hosts will be very happy to know that you keep them in your mind and that you tell their and your stories. In this way, you can strengthen the human side of tourism and enhance its benefits to communities and individuals.

11. Share your experience:
Think of creating links between your community and the community you visited.
Tell the stories of the people you met.
Discuss and debrief with other members of your group (if you travelled together with others).
Share with your family; inform your community; write articles.

12. Stick to the commitments you made during your trip:
Remember the promises you made to the local people you met and honour them.
Keep the people in your thoughts, pray for them and act when your actions are needed.

13. Allow yourself to be enriched by learning experiences:
Question your stereotypes/generalisations, both the ones you had before the trip and the ones emerging from your experience abroad.
Address prejudices and injustice where you meet them.

14. Take action:
Learn about the involvement and responsibilities of your home country in the Middle East.
Expose and confront them when they have been unfair.
Address statements you do not agree with, such as inaccurate tourism brochures, stereotyped views of Palestine in conversation and inaccurate or biased media portrayals.

The Palestinian Tourism Sector

Whilst Palestine has been a destination for travellers for many centuries, the development of a tourism industry that provides services to a large number of tourists is still rather recent. Indeed, the development has not yet been completed and new capacities are being added. Despite this, we believe that the time has come to work towards a more sustainable development of the sector. Therefore, as representatives of the Ministry of Tourism and Antiquities and private companies, associations and civil society organisations, we call on all tourism stakeholders in Palestine to commit to the practices and policies introduced in this Code of Conduct.

Your behaviour towards tourists: treat them honestly and with respect

1. Respect the religious belief of visitors and the freedom of religious worship. Appreciate cultural diversity. Respect ways of dressing and food preferences of visitors.

2. Tour guides: Provide accurate and useful information to tourists that covers the religious, social and cultural dimensions of Palestine. Do not just tell stories that visitors want to hear and do not repeat stereotypes. Instead of doing this, challenge the visitors by presenting different interpretations. Be aware of your unique role as a tour guide: visitors will draw conclusions about Palestinians from your behaviour.

3. Local communities, tour guides and employees in the tourism sector: Help tourists when they are in need. Be hospitable. Interact with visitors on a human level, do not limit your interactions to economic/financial exchanges.

4. Authority: The tourist police and other official bodies should deal with tourists in a respectful way.

5. Authority and local communities: Undertake efforts to prevent negative and irresponsible behaviour like begging from tourists and exploiting them.

Your responsibility towards local communities. Bear in mind that local businesses have a responsibility towards the people they employ and the communities whose resources they use.

6. Pay fair wages.

7. Distribute the income fairly amongst product producers, providers, sellers and intermediaries.

8. Sell national and local products and handicrafts to tourists. Consider adopting fair trade standards.

9. Develop means of communication and opportunities for interaction between Palestinians and tourists.

Engage in human and cultural exchanges for these can increase the benefits from tourism to Palestinian communities.

10. Create opportunities for local communities to participate in tourism.

11. Increase networking amongst churches and international organisations to explain the Palestinian narrative to complete the picture of people who are familiar with the more well-known Israeli narrative.

Improve Palestinian tourism opportunities by creating new and unique itineraries. In addition, research and develop special Palestinian package tours that can be promoted locally for visitors after they have arrived in the country.

12. Develop the competence of the workforce in the tourism industry and their knowledge of Palestinian identity and history. Further, train tour guides in contemporary issues. Develop the awareness of people interacting with tourists (guides, taxi drivers, host families, etc.).

13. Integrate culture and heritage into tourist programmes. Improve the image of Palestine through organizing festivals, conferences, workshops and use these cultural events to encourage tourists to spend longer periods of time in Palestine.

14. Improve marketing of local handicrafts and national products.

15. Raise awareness that programmes of Palestinian travel agencies should include all different aspects of Palestine, i.e. religion, politics, economics, cultural heritage and leisure.

Our responsibility towards the environment

16. Introduce environment-friendly principles to the operation of hotels, guest houses and restaurants and inform your guests about your standards. Increase the environmental awareness among Palestinians and provide a tourism that respects the environment.

Responsible business practices in the tourism industry

17. Increase transparency in business practices and engage in ethical competition which does not harm the value of tourism.

18. Tourists have the right to fair prices and full enjoyment of their trips.

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